SHIPPING INFORMATION

Items are shipped from France within 2 days after payment (No shipping on weekends and Bank Holidays). Orders passed on fridays will be shipped the next monday.

TO FRANCE : Lettre Suivie (starting at 2€70, limited to 3cm thick) or Colissimo (starting at 5€50).

International Shipping : Yes we ship worlwide (excluding PO boxes and military areas).
Fees are calculated by weight, size and destination. Some items cannot be shipped economic (Lettre suivie Internationale) as they are thicker than 3cm.

Area Shipping Price starting at : Shipping Infos

To EU countries + Switzerland
Lettre Suivie Internationale
(small items, max. 3cm
thickness)

6€50 and up ... 
 Slow delivery, Tracking number.

To EU countries + Switzerland 

 Colissimo

12€15 and up ... 
 Fast delivery, Tracking
number, Signed for,
Insurrance.

 To Europe

Colissimo 

16€20 and up ... 
 Fast delivery, Tracking
number, Signed for,
Insurrance. 
 
To USA & Canada
Lettre Suivie Internationale
(small items, max. 3cm
thickness) 

7€10 and up ... 
Slow delivery, Tracking number. 

To USA & Canada 

Colissimo 

23€70 and up ... 
 Fast delivery, Tracking
number, Signed for,
Insurrance. 
 
Rest of the world

Colissimo 

23€70 and up ... 
 Fast delivery, Tracking
number, Signed for,
Insurrance. 


"The product will be sent to the delivery address indicated by the Buyer during the ordering process.
 Contribution to preparation, logistics and postage & packaging is implied tax included. All deliveries will be confirmed by email."

Delivery time :

Order is sent 48h (forty eight hours) after received payment and maximum delivery time is 30 (thirty) working days after order, except particular specification indicated to the Buyer before the order is made as well as before the final validation of this order. In this particular case, FTWR will give the Buyer an estimated delivery date range. 
This delivery date will be quoted in the order summary as well as in the delivery follow-up of the Website.

Late delivery / Absence of delivery :

The Buyer has the possibility to cancel his order if the delivery of said order has not arrived at the latest 7 (seven) working days after the delivery date given by FTWR, unless the delivery delay is due to a case of force majeure in the sense of the jurisprudence of the French Tribunals
 Within 10 (ten) working days following the cancellation of the order by the Buyer, FTWR will make a demand of refund of the Buyer at it’s bank.

RETURNING A PRODUCT


"Concerning the goods commercialised on the website, the Buyers benefit the right to retract and send back their product(s) until 14 (fourteen) straight days as from the date of reception of said product(s), in accordance with the clauses of article L121-20 of « the Code de la Consommation »."

Modalities :

Before returning any product(s), the Buyer will have to state his intent by email to FTWR : ftwr.shop@gmail.com stipulating the receipt number, the buyer’s identity and the name of the product(s) returned.

 The Buyer’s refund will be made by cheque or paypal within 30(thirty) days after the reception and verification of the products by FTWR.

Returned Product(s) will result in a refund of product cost and its shipping fees.


Buyer pays the shipping fees to return a product. This fee WILL NOT BE REFUNDED by FTWR.

WARNING, if the Buyer partiel returns an order, only returned items shall be refunded and not the shipping fees. FTWR does not refund also the shipping fees the buyer spent to return the items."